Contact
Email reaches the people who run the gateway.
There is no ticket portal and no chatbot. Write to the address that fits, include the details listed for your topic below, and most questions are settled in one reply.
- Support
Accounts, billing, API keys, errors, agent setup.
- Legal, privacy
- legal@relaykit.dev
Data access or deletion requests, abuse reports, legal notices.
- Reply time
- We aim to reply within one business day. Billing and security issues are handled first. We are a small team, so weekends and holidays can take longer.
Get a faster answer
What to include
Each link opens an email with the right subject line. The details listed let us skip the back-and-forth.
| Topic | Include | |
|---|---|---|
| Billing and top-ups | The date, amount and the transaction reference from your receipt. | |
| API errors | Model ID, time (UTC), HTTP status, the error body and the X-Request-Id response header. | |
| Agent or tool setup | The tool and its version, the base URL you set and which API format it uses. | |
| Refunds | The transaction reference. Only unused purchased credit is refundable. Refund policy. | |
| Higher rate limits | What the workload is and the requests per minute you expect at peak. | |
| Security report | Steps to reproduce and impact. Do not access other users’ data or keys while testing. |
Write a message
Draft it here, send it from your email
The button opens your email app with the message filled in. Nothing is sent to or stored on this website. Send it from the address on your account so we can find it.
Never email an API key.
We will never ask for one. Give the key’s name or its last four characters instead.
Need an answer right now? Try the FAQ, the error reference or the live status check.